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Shipping & Delivery
Tracking, delivery charges & timing inside/outside Dhaka.
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Returns & Exchange
7-Day replacement warranty & return instructions.
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Payments & bKash
COD, bKash, Nagad mobile banking & online payment.
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Account & Safety
Password resets, order history & account security.
Frequently Asked Questions (FAQs)
1. What are the delivery charges and delivery times?
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Delivery inside Dhaka city costs ৳60 and takes 24-48 hours. Delivery outside Dhaka costs ৳120 and takes 48-72 hours via Sundarban or SA Parivahan couriers.
2. How can I return or exchange a product?
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If you receive a defective or damaged product, you can request a return within 7 days of receiving your package. Simply call our hotline (09678-654321) or email support@shopora.com with your order number.
3. What payment methods do you accept?
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We accept Cash on Delivery (COD), bKash, Nagad, Rocket, and major Visa/Mastercard debit and credit cards.
4. How do I track my active order status?
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Go to our
Track Order page and type in your Order ID (e.g. SHP-849201) along with your mobile number to view real-time courier updates.